Return, Replacement & Refund Policy

At Sharks Innovation, we prioritize product quality and customer satisfaction. Please read our policy carefully before making a purchase.

Important Policy Statement

All purchases made through the Sharks Innovation are final. We do not offer returns or refunds under normal circumstances.
However, replacement is allowed only in cases where the product has a genuine manufacturing defect or damage upon delivery.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.

Definitions

For the purposes of this policy:
  • Company (referred to as “We”, “Us”, or “Our”) refers to Sharks Innovation.
  • Goods refer to products offered for sale on our website.
  • Orders mean a request placed by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Sharks Innovation, accessible at: https://sharksinnovation.com
  • You refers to the individual or entity accessing or purchasing from our Service.

No Return & No Refund Policy

  • Once a product is purchased, it cannot be returned or refunded.
  • This applies to all products listed on the website, including offers, discounts, and regular-priced items.

Replacement Policy (Defective Products Only)

We only provide replacement under the following conditions:
  • The product delivered is damaged, defective, or not functioning properly.
  • You must notify us within 48 hours of delivery with proper proof (images/video).
  • The product must be unused and in its original packaging.

Non-Eligible Cases for Replacement

Replacement will not be applicable if:
  • The product has been used, mishandled, or physically damaged after delivery.
  • The issue is due to improper installation or usage.
  • Request is raised after the specified time window.

Shipping for Replacement

  • We may arrange reverse pickup or request you to ship the product.
  • If self-shipped, we recommend using a trackable and insured courier service.
  • Sharks Innovation is not responsible for items lost or damaged during return transit.

Contact Us

If you have any questions regarding this policy, please contact us:
  • Website: https://sharksinnovation.com
  • Email: info@sharksinnovation@gmail.com
  • Phone: +91-9966836789