Last updated: September 2026
We want you to be fully satisfied with your Sharks Innovation purifier or conditioner. This policy explains how returns, exchanges, and refunds work for products purchased directly from us or through our website.
You may request a return within 7 days of installation if you are not satisfied with your purchase. To be eligible, the product must be undamaged, in its original condition, and accompanied by the original invoice. Returns raised outside this window will be handled on a case-by-case basis.
Orders can be cancelled free of charge any time before installation has begun. If installation has already started, cancellation will be treated as a return and is subject to the eligibility terms above.
If your product arrives damaged or has a manufacturing defect, contact us within 48 hours of installation. We will inspect the unit and offer a free repair, replacement, or full refund, at no cost to you.
Consumables such as filter cartridges, membranes, and other replacement parts cannot be returned once installed or opened, unless found to be defective. Custom or made-to-order installations cannot be cancelled once work has been completed.
Call us at +91 9966 83 6789 or email info@sharksinnovation.com with your invoice number and reason for the return. Our team will arrange an inspection visit and guide you through the next steps.
Once a return is approved and the product is collected, refunds are processed within 7–10 business days to your original payment method. If you paid by cash, we will coordinate a bank transfer instead.
Questions about this policy can be sent to info@sharksinnovation.com or +91 9966 83 6789.